Privacy policy

Privacy Policy

Effective Date: February 22, 2025

1. Introduction
At Rococoa Hot Chocolate ("we," "our," or "us"), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website, purchasing our products, or engaging with us in any way, you agree to the terms outlined in this policy.

2. Information We Collect
We collect the following types of information:

  • Personal Information: Includes your name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
  • Non-Personal Information: Includes browsing data, device information, and site usage statistics collected through cookies and analytics tools.

3. How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders.
  • Improve our products and services.
  • Provide customer support.
  • Send updates, promotions, and newsletters (only with your consent).
  • Enhance your shopping experience.

4. Information Sharing
We do not sell, rent, or trade your personal information with third parties. Your information is used internally to provide the best customer experience possible. We may share information with service providers (e.g., payment processors, shipping carriers) only as necessary to complete transactions.

5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transaction is 100% secure, and we encourage you to take precautions when sharing your information online.

6. Your Rights & Choices
You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of promotional emails at any time by clicking "unsubscribe."
  • Request details about the data we store and how it's used.

7. Cookies & Tracking Technologies
We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.

9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at: info@rococoahotchocolate.com